Good customer service is such a pleasure when I encounter it. I had two stand out instances this week.<\/p>\n
I have an iMac at home, and really appreciate Mac OS X and all that it brings to the table, but after having an SSD in my systems at the office for the past several years, I couldn\u2019t take the \u201cslow\u201d hard drive any more. Just to be fair, the drive is no slower than that in any other PC (speaking generally of course). It\u2019s a bog standard 7200 rpm drive, which is probably adequate for most people.<\/p>\n
However, once you go SSD, you really don\u2019t ever want to go back! I finally decided that I’d had enough of the performance \u201cproblems\u201d on the iMac and put my plan in action.<\/p>\n
The first thing I had to do was acquire an SSD. While we’ve purchased around 20 OCZ Vertex drives at the office, we’d had a high enough failure rate with them that I wasn\u2019t going to buy another one. I ended up ordering a 512 gig Crucial SSD<\/a> from Amazon<\/a> on Monday evening at around 7pm, with standard Prime second day shipping. The web site estimated a delivery date of Thursday (not sure why there was a projected delay, but what the heck).<\/p>\n I was shocked Tuesday morning when I arrived at my office at 11am (I had to visit another office in a suburb before getting to our headquarters) and discovered that the SSD had already arrived! That is customer service!<\/p>\n The next part of the master plan was to get the drive installed. I’m a pretty geeky guy and could do it myself, but I also capable of changing the oil in my car and yet I choose to pay someone else to do it. I honestly just didn\u2019t want to deal with removing the glass<\/a> from the front of the iMac. Breaking or scratching that, or even worse leaving dust behind the glass (the horror) would cost a lot more than paying someone else to do it.<\/p>\n