{"id":67,"date":"2007-07-19T07:57:51","date_gmt":"2007-07-19T12:57:51","guid":{"rendered":"http:\/\/ericgharrison.wordpress.com\/2007\/07\/19\/thousands-of-errors-in-the-mscrmexrouterservice"},"modified":"2007-07-19T07:57:51","modified_gmt":"2007-07-19T12:57:51","slug":"thousands-of-errors-in-the-mscrmexrouterservice","status":"publish","type":"post","link":"https:\/\/www.ericgharrison.com\/?p=67","title":{"rendered":"Thousands of errors in the MSCRMExRouterService?"},"content":{"rendered":"<div id=\"msgcns!E4092A968B7C1A54!251\" class=\"bvMsg\">\n<div>We run Microsoft Small Business Server in our business, and we receive daily reports from the server on its health.\u00a0 Unfortunately, on Wednesday the email indicated thousands of critical errors.\u00a0 It only took a moment to determine that these were coming from the MSCRMExRouterService (Exchange Router).<\/div>\n<div>\u00a0<\/div>\n<div>The Exchange Router takes emails delivered to the &quot;internal&quot; CRM mail box and determines if it should be moved into CRM.\u00a0 For example, if the email has a CRM tracking token then the router will move the email into CRM.<\/div>\n<div>\u00a0<\/div>\n<div>When it is done checking on an email, that email is deleted from the mailbox.<\/div>\n<div>\u00a0<\/div>\n<div>\n<div>In order to determine what was going on, I logged into the user account that hosts the internal CRM mailbox using Outlook Web Access.\u00a0 As soon as I went in there it was clear what the problem was.\u00a0 The single email that was in the inbox was unable to even be previewed in OWA!<\/div>\n<div>\u00a0<\/div>\n<\/div>\n<div>It turns out that the email was corrupt and each time the routing service tried to handle it, it was throwing an exception and logging it.\u00a0 The good news is that all other emails were being processed correctly.<\/div>\n<div>\u00a0<\/div>\n<div>After deleting that email the errors quit occuring and the world became safe for CRM once again!<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We run Microsoft Small Business Server in our business, and we receive daily reports from the server on its health.\u00a0 Unfortunately, on Wednesday the email indicated thousands of critical errors.\u00a0 It only took a moment to determine that these were coming from the MSCRMExRouterService (Exchange Router). \u00a0 The Exchange Router takes emails delivered to the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-67","post","type-post","status-publish","format-standard","hentry","category-ms-crm"],"_links":{"self":[{"href":"https:\/\/www.ericgharrison.com\/index.php?rest_route=\/wp\/v2\/posts\/67","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ericgharrison.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ericgharrison.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ericgharrison.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ericgharrison.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=67"}],"version-history":[{"count":0,"href":"https:\/\/www.ericgharrison.com\/index.php?rest_route=\/wp\/v2\/posts\/67\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ericgharrison.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=67"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ericgharrison.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=67"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ericgharrison.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=67"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}