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Not as nerdy as I used to be, but still pretty geeky

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How to throw away a customer relationship

Posted on September 17, 2008 by ericgharrison

This morning I received an email titled: "Urgent Service Notice from Regal Honda/Acura".

Thinking that perhaps there was something in there regarding a recall or something, oh I dunno, "urgent" about my TSX, I opened the email.  Of course, based on the title of this post you can imagine that there wasn’t anything urgent in there at all.  It was just the usual pitch to bring the car back to them for service, whenever it might be due.

Now they might think this is a harmless bit of marketing, but it resulted in me unsubscribing from their email updates.  Because they were idiots trying to get me to read an email *that I would have read anyway* they have now thrown away that channel of communication.

I like the dealer, and I like Acura, but you cannot abuse that relationship and not expect it to blow back on you.

No link love for Regal because I’m not going to give them that for abusing me.

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